A living room opening wide onto the terrace and garden

For owners

Concierge services in Begur: your villa in good hands

Welcoming your guests, assistance during their stay and reliable management of your property, from someone based locally.

Costa Brava — Begur, Pals and Masos de Pals

We are on site, you stay in control

AIRV supports villa owners with the day-to-day management of their property and the welcome of their guests. Our aim: to provide a local presence, assistance during stays and reliable management of your villa, while you stay in control of your property.

A stone farmhouse and its natural pool
  • Close by

    Someone on site, a few minutes from your villa, before, during and after every stay.

  • Trust

    You remain in charge of your property: we keep you informed of everything we notice and every intervention.

  • Personal follow-up

    A single point of contact who knows your house, its equipment and your preferences.

  • Peace of mind

    Your guests are welcomed and assisted; any incidents are handled and coordinated.

Testimonials

They trust us with their homes

  • Example
    Example to replace: I live in Paris and no longer have to worry about anything. Every arrival is prepared, and I am told about the slightest problem.
    First name N.Owner in Begur · Classic package
  • Example
    Example to replace: the listing was completely reworked and the calendar filled up from the first season, without my having to handle the messages.
    First name N.Owner in Pals · Premium package
  • Example
    Example to replace: a single point of contact who knows the house inside out. Guests are welcomed like friends.
    First name N.Owner in Masos de Pals

Getting started

How we get started

A few simple steps before welcoming your first guests.

  1. First conversation

    You tell us about your villa, your expectations and your rental calendar.

  2. Visit of the villa

    We get to know the house, its access and its essential equipment.

  3. Proposal

    We suggest the right package and a cleaning and linen quote drawn up for your villa.

  4. First stays

    We welcome your guests and keep you informed at every step.

Packages

Two packages, depending on how you rent

Clear weekly rates. Cleaning and linen are quoted separately for your villa.

Classic package

Concierge

You rent out your villa yourself and want a reliable presence on site.

€3901st week€300each following week

  • Villa check before every arrival
  • Guest welcome, check-in and key handover
  • Assistance throughout the stay
  • Check-out and inspection of the villa on departure
See full details

Before every arrival

  • Villa check before the guests arrive
  • General visual inspection
  • Check of access and essential equipment
  • Any issue found reported to the owner

On arrival

  • Guest welcome and check-in
  • Key handover or access arrangements
  • Presentation of the main practical information about the villa

During the stay

  • Concierge service throughout the stay
  • Guest assistance, receiving and handling alerts
  • Up to 3 first-response call-outs per week, then €35 per visit from the 4th
  • First necessary measures in the event of an incident, and the owner kept informed
  • Calling in and coordinating the right contractor when a professional is needed

On departure

  • Check-out and key collection when needed
  • Visual inspection of the villa
  • Any issues found reported
Choose this package

Premium package

Concierge, marketing & management

Everything in the Classic package, plus renting out your villa, from the listing to the bookings.

€9901st week€300each following week

  • All the concierge services of the Classic package
  • Creation and optimisation of your listing
  • Management of the calendar, guest messages and bookings
  • Co-host on the platforms, if you wish
See full details

Marketing

  • Help creating the listing and optimising its presentation
  • Help publishing it on the platforms of your choice
  • Day-to-day management of the listing and help with the calendar
  • Communication with guests, follow-up of enquiries and bookings
  • Acting as co-host when you wish and the platform allows it

Concierge included (Classic package)

  • Villa check before every arrival
  • Check-in, check-out, management of keys and access
  • Concierge service and guest assistance during every stay
  • Up to 3 first-response call-outs per week, then €35 per visit from the 4th
  • First measures in the event of an incident, owner kept informed and coordination of the right contractor
  • Visual inspection after departure
Choose this package

Optional extras

Cleaning, linen, upkeep: we take care of that too

To keep your villa always ready for guests, we offer these services on a quote tailored to your home.

Tailored quote

Each quote is drawn up for your villa, based on its size, the number of bedrooms, bathrooms and beds, and the amount of linen. These services are added to the package you choose.

  • Cleaning of the villa
  • Supply, washing and preparation of bed linen
  • Bath towels, bath mats and kitchen linen
  • Other linen needed to run the villa
  • Specific services related to the layout of the villa
  • Gardening and pool maintenance
  • Repairs, works, parts and supplies
  • Tradespeople’s labour and specialist call-outs

Good to know

  • AIRV acts as a provider of concierge and operational assistance services; AIRV does not own the property.
  • The owner remains responsible for the permits, declarations, licences and tax, tourism and administrative obligations relating to their property in Spain.
  • AIRV provides first-response assistance and coordinates interventions, but does not carry out technical works or repairs itself, unless specifically agreed.
  • Professional call-outs, repairs, supplies and expenses incurred on the owner’s behalf remain at the owner’s expense.

Contact

Entrust my villa

Tell us about your villa: we will get back to you to talk it over and arrange a visit.